Confirmations
When someone books, they get a confirmation by email, by text, and as a push on the app when they have it.
Confirmations and reminders, sent for you
By email, text and app push, with replies kept on the client's record.
Start free trial30 days free, no card needed
Reminders and the conversation, in one place
A confirmation, a reminder and a reply are the same thread: what you send, and what they send back.
Reminders
A reminder goes out before the visit. A second one can go closer to the time. Texts use the SMS included on your plan.
Replies
If they message you, you reply in Cobbtree. The thread is linked to that client and that appointment.
Hair and styling
Nails
Facials and skincare
Barbers
Massage
Brows and lashes
Waxing
Makeup
Tattoo and piercing
Spa and wellness
AestheticsWhat actually gets sent
Appointment messages and the marketing sends stay separate. A reminder is not a campaign.
Booking confirmations
Email, text, and a push on the app when they have it.
Appointment reminders
One before the visit, and a second closer to the time if you want it.
Changes and cancellations
A new time, a different person, or a cancellation goes out the same way. They are not left with the old time.
Deposits and payment links
A text can confirm a deposit. If a balance is due, the text includes a link back to the booking.
Conversations
They message you, you reply. It stays on the client, in Cobbtree, not in a personal text thread.
Offers and campaigns
An offer or a campaign goes by email or text. Those sends stay separate from appointment reminders. Campaigns are not app push.
Email, text, and the app
Appointment messages can go by email, by text, and as a push. Offers and campaigns are email or text.
Confirmations, reminders, changes, cancellations and a reply if they have written in.
Text
The same appointment messages, plus a deposit confirmation and a balance-due text with a link. Texts come from the SMS on your plan.
App push
Confirmations, reminders, changes and cancellations, and a push when you reply. Campaigns do not go out as a push.
Reminders
They hear before they are due in
The confirmation goes when they book. The reminder goes before the visit. If the time moves, or the appointment is cancelled, that goes out too.
- Email, text, and a push on the app when they have it
- A second reminder can go closer to the time
- Texts use the SMS included on your plan
Money
The payment text points back at the booking
A text about a balance due includes a link to the booking. When you take a deposit, a text can confirm the amount.
- The deposit text confirms the amount
- A balance-due text includes a link back to the booking
- You are not chasing the money in a separate chat
Replies
You reply in Cobbtree, on that client
The conversation is linked to the client record. It sits with the appointment, not on a personal phone.
- Replies stay in Cobbtree
- A reply can also go by email and as an app push
- The thread is not an SMS conversation
0%commission on a booking, a gift card or a membership. You pay the monthly plan.
Same toolsOne, Studio and Max include the same tools. The plans differ by team size, locations and the SMS included.
30 daysfree, and no card needed to start.
Questions about messages
Which messages go out for an appointment?
A confirmation when they book, a reminder before they come in, and a message if the time changes or the appointment is cancelled.
How are they sent?
Email, text, and a push on the Cobbtree app when they have it. Texts use the SMS included on your plan.
Can they message back?
Yes. You reply in Cobbtree. The thread is linked to that client. Replies go in the app, and by email and app push, not by SMS.
Do campaigns go out the same way?
Offers and campaigns go by email or text. They stay separate from appointment reminders, and they are not sent as an app push.
What does a payment text include?
A deposit text can confirm the amount. A text about a balance due includes a link back to the booking.
The rest of the working day
Send it from the appointment
Every feature is included. 0% commission.
Start free trial30 days free, no card needed